How long will my meals last for?

Youfoodz ready-to-eat meals have an average shelf life of seven to nine days in the fridge. We recommend eating any meals with fish within the first six days. (Meal expiry is inclusive of day of delivery.) 

For customers in Adelaide, Perth, and Tasmania, please note the average meal shelf life is six to nine days, due to an extra day in refrigerated freight transport.

Some meals and snacks have a longer shelf life. Always check the Use By date before consumption.

How do the meals stay fresh?

Youfoodz sources the freshest produce that is cooked, packaged and delivered straight to your door.

We seal our meals using "Modified Atmosphere Packaging". Like vacuum sealing, this process removes oxygen from the meals and allows the product to stay fresh naturally for as long as possible.

Can I freeze my Youfoodz meals?

We offer fresh meals to ensure we present the best possible quality of food.

Our ready-to-eat meals can be frozen and will last for up to three months safely when frozen below -10 degrees Celsius. We recommend against freezing fish or salad meals.

Please note: Freezing does affect the quality of most foods and may not result in the best eating experience.

What happens if I have food allergies?

Our chefs take the highest care to keep allergy-prone ingredients out of certain meals. However, they may still be present, as all of our products are produced in the same kitchen.

We suggest checking the ingredient list for each meal thoroughly before consumption. Contact Customer Service if you’re still unsure.

I'm not totally happy with my YF meals – what can I do? What is the "YF Promise"?

We want you to be 100% happy with your Youfoodz meals, which is why we created the YF Promise – the best meals, or they're free!

If you're not totally satisfied with the quality or taste of your YF meal, please contact us with photographs of the product, your order details or receipt, and we'll happily to fix you up for the meals you didn't dig.


How do I provide feedback about the products I ordered?

Please fill in the below form with your order details. 

Do Youfoodz have any vegetarian meals? 

Yes! Have a look at our vegetarian options here.

Do Youfoodz cater for specific dietary requirements?

All of our meals are made and packed as described on our website. Unfortunately, we are unable to take requests for custom ingredients or meals due to our large volume of production.

Can I recycle the packaging?

YES - our packing is 100% recyclable!

Meals: Meal sleeves are made from recyclable cardboard. Plastic meal trays are both biodegradable and recyclable. Plastic film used to seal meal trays can be taken to soft plastics recycling points (e.g. most major supermarkets).

Snacks: Snack packaging and wrappers are recyclable, just pop 'em in your yellow recycling bin.

Drinks: All bottles can be recycled or taken to collection points in some states for a 10c refund.

Will I receive exactly what is shown in the images?

Our meals are packed and portioned according to weight, which means the quantity/pieces may vary to the images.

Can I eat Youfoodz if I am pregnant or breastfeeding?

Please consult with a medical professional if you are pregnant or breastfeeding before commencing Youfoodz.

How much larger are Youfoodz Large meals?

All Large Meals (also in a classic, ‘regular’ size) can be found on our menu here.

Please note: Depending on your microwave, Large Meals may take longer than 2 minutes to heat.


What are Youfoodz fruit and veg boxes?

We’ve extended our current Youfoodz range to include three types of fruit and veg boxes: a Seasonal Fruit Box, Seasonal Veg Box, and Seasonal Fruit & Veg Box.

Why is Youfoodz offering this product range?

We're supporting Aussies during this uncertain period by offering customers fruit and veg boxes in addition to our core product range of ready-made meals.

Our fruit and veg boxes are a convenient way to help customers fill their fridges with fresh, seasonal produce direct from the farm. By offering a new way to shop with Youfoodz, we’re also supporting producers in our supply chain.

What ingredients will I receive in each box?

We’re offering up a seasonal selection of assorted fruit and veg straight from a local producer. Each box features an array of ingredients based on the best quality produce sourced at the time of packing.

Note: Specific ingredients cannot be guaranteed due to seasonality and availability, and are subject to change without notice to ensure customers are receiving the highest quality produce.

Can I choose what’s in my box?

No. Our fruit and veg boxes are made to order based on the best quality ingredients available at the time of packing, and to ensure all customers receive their orders as quickly and safely as possible.

What is the shelf life of each box?

Each fruit and veg box will have a ‘packed on date’ to show when the order was packed. Please use your discretion as you would with fresh produce purchased from a supermarket.

Is the produce grown in Australian?

We take pride in supporting Aussie farmers and will alway choose local produce where possible. For some varieties, we may source a small quantity of international produce.

Can I place an order with both ready-made meals and fruit and veg boxes?

Yes, you can. Regular Youfoodz products, such as meals, snacks, and drinks, will arrive separately as the fresh produce will be packed into its own Youfoodz box with lining and an icepack.

Why is the ice brick outside the lining in the box?

We don’t want the ice brick touching the produce in case of bruising. Don’t worry; your fruit and veg will still be chilled and safe to eat!

Can I get Next Day Delivery on fruit and veg boxes?

Next Day Delivery is not available for fruit and veg boxes at present. If your preferred delivery day is not showing at the checkout, please select the next suitable date.

What is the minimum order amount?

The usual YF minimum order requirements of $49 still apply to the fruit and veg boxes.


How do I order?

Simply browse our menu, add individual meals or meal plans to your shopping cart, and head to the checkout when you’re ready – you can purchase with a credit card, Afterpay, Zip, or PayPal!

Is there an app for that?

App-iness is just a click away! Download our App, available on iOS and Android for a more streamlined and even faster checkout experience!

Can I buy Youfoodz in store?

You can also buy Youfoodz fresh meals, snacks from more than 3,000+ retail outlets Australia wide – find your closest retailer on our Local Stockist page.

If you’re hungry for a particular meal, our Customer Service team can check what’s in stock or when Youfoodz deliveries arrive at your local YF retailer.

Is there a minimum order?

Because Youfoodz is a premium product, we do have a minimum spend of $49 per order to facilitate home delivery with no contracts.

Can I repeat my order?

It’s also now even easier to ‘set and forget’ your order – check out our recurring orders FAQs page for more details.

Recurring Orders

All online discounts, such as weekly deals, bundle packs and flash sale items placed in recurring orders, will revert back to the RRP in your next order. Remember, you can swap or stop your recurring order any time in your Youfoodz.com account.

What does ‘Your Last Order’ mean?

Your Last Order outlines the last order you placed on Youfoodz.com from your Youfoodz account. You will only be able to see the ‘Your Last Order’ category if you are logged in to your account or using the same device

How does ‘Your Last Order’ work?

‘Your Last Order’ allows you to fill your cart in one click with the same items from your last order. Simply hit ‘Add order to cart’ to fill your shopping cart – and always, you can still fill your cart with extra items too!

What if a menu item has sold out since my last order?

Everything except the sold-out item will still be added to your cart.

I can’t see the ‘Your Last Order’ category on my menu. What’s going on?

You may not be logged in to your Youfoodz account. Hit ‘Log In’ to log in or create a Youfoodz account.

Is ‘Your Last Order’ available on the App?

Not yet – the ‘Your Last Order’ magic only works on Youfoodz.com – for now! You can still see a list of your last orders on the App though.

When do I have to order by & when is delivery?

Weekly cut-off times and delivery days vary depending on your location. Please check our Delivery Areas page for the most up-to-date information.

Do I need to sign up to a contract?

We have NO lock-in contracts. That means you can order weekly or whenever you like. Taste the freedom!


How do I pay?

At the online checkout, you’ll be asked to enter your payment details – we accept Visa, Mastercard & Amex debit/credit cards, as well as PayPal. You can also order now and pay later with Afterpay and Zip. Find out all you need to know about shopping with Afterpay and Zip pages.

What if my payment is declined?

You’ll receive a notification on the checkout page that your payment has declined.

If payment fails on a recurring order, your order won’t be processed and you’ll receive an email notification letting you know your payment has failed. You’ll need to go back online and restart the recurring order process again by placing a new order and order frequency. See our recurring orders FAQs for more details.

Can I Afterpay my Youfoodz order?

Yes! You can eat now and pay later with Afterpay. Find out more info on our Afterpay page.

Can I Zip my Youfoodz order?

Yes! You can eat now and pay later with Zip. Find out more info on our Zip page.



Where does Youfoodz deliver?

Youfoodz’ delivery network is Australia-wide. Head to our Delivery Areas page to check if we deliver to your postcode, by typing in your postcode or suburb.

We’re ever-growing and always looking to expand the network, so if we don’t currently deliver to your area, drop in your email address on the Delivery Areas page and we’ll see what we can do! 

  • Darwin (Friday)
  • Cairns (Wednesday)
  • Townsville (Wednesday)
  • Mackay (Thursday)
  • Sunshine Coast (Tuesday, Thursday & Saturday)
  • Brisbane (7 Days a week!)
  • Gold Coast (Monday, Wednesday & Friday)
  • Gold Coast West (Monday & Thursday)
  • Brisbane Rural (Wednesday & Friday)
  • Newcastle (Tuesday & Friday)
  • Central Coast (Tuesday & Friday)
  • Sydney (7 days a week!)
  • Sydney Rural (Thursday)
  • South Coast (Monday & Thursday)
  • Canberra (Monday, Wednesday & Friday)
  • Southern NSW (Wednesday & Friday)
  • Southwest NSW (Friday)
  • NSW Border (Saturday)
  • Melbourne (7 days a week!)
  • Melbourne Rural (Tuesday & Thursday)
  • Melbourne Provincial (Tuesday & Thursday)
  • Adelaide (Tuesday, Thursday & Saturday)
  • Perth (Monday, Wednesday, Thursday, Friday & Sunday)
  • Blue Mountains (Wednesday)
  • Tasmania (Wednesday)
Does Next Day Delivery apply to my area?

Next Day Delivery is currently only available in select metro areas. You can check your delivery area, including your order cut-off times, here

How much is delivery?
  • Adelaide Metro - FREE
  • Blue Mountains - FREE
  • Border NSW - $10
  • Brisbane Metro - FREE
  • Brisbane Rural - FREE
  • Cairns - $10
  • Canberra - FREE
  • Central Coast - FREE
  • Darwin - $10
  • Gold Coast - FREE
  • Gold Coast NSW - FREE
  • Mackay - FREE
  • Melbourne Metro - FREE
  • Melbourne Provincial - FREE
  • Melbourne Rural - FREE
  • Newcastle - FREE
  • Perth - $20
  • South Coast - FREE
  • Southern NSW - FREE
  • Southwest NSW - $10
  • Sunshine Coast - FREE
  • Sydney Metro - FREE
  • Sydney Rural - FREE
  • Tasmania - $8.95
  • Townsville - $10

Please note: Our Free Delivery trial for Perth has now ended. There is a flat fee of $20 for all deliveries to WA.

When do I have to order by & when is delivery?

Weekly cut off times and delivery days differ depending on your location. Please refer to the Delivery Areas Page for the most up-to-date information.

What time will my order be delivered?
  • Darwin Deliveries start from approx 3pm (Friday)
  • Cairns Deliveries start from approx 10:30am (Wednesday)
  • Townsville Deliveries start from 10:00am (Wednesday)
  • Mackay Deliveries start from approx 6am (Thursday)
  • Sunshine Coast Deliveries start from approx 1:00am (Tuesday, Thursday & Saturday)
  • Brisbane Home Deliveries start from approx 12am, Business Deliveries start from 8am (7 Days a week!)
  • Gold Coast Home Deliveries start from approx 1am, Business Deliveries start from 8am (Monday, Wednesday and Friday)
  • Brisbane Rural Deliveries start from approx 6:30am (Wednesday & Friday)
  • Newcastle Deliveries start from approx 5am (Tuesday & Friday)
  • Central Coast Deliveries start from approx 5am (Tuesday & Friday)
  • Sydney Home Deliveries start from approx 12am, Business Deliveries start from 8am (7 days a week!)
  • Sydney Rural Deliveries start from approx 4am (Thursday)
  • South Coast Deliveries start from approx 5am (Monday & Thursday)
  • Canberra Deliveries start from approx 6am (Monday, Wednesday & Friday)
  • Southern NSW Deliveries start from approx 6am (Wednesday & Friday)
  • Southwest NSW Deliveries start from approx 6am (Wednesday & Friday)
  • NSW Border Deliveries start from approx 5am (Saturday)
  • Melbourne Home Deliveries start from approx 12am onwards, Business Deliveries start from 8am (7 days a week!)
  • Melbourne Rural Deliveries start from approx 6am (Tuesday & Thursday)
  • Melbourne Provincial Deliveries start from approx 6am (Tuesday & Thursday)
  • Adelaide Deliveries start from approx 8am (Tuesday, Thursday & Saturday)
  • Perth Deliveries start from approx 9am (Tuesday, Thursday and Saturday)
  • Blue Mountains Deliveries start from approx 5am (Wednesday) 

If there are any major delays, we will always advise you via email, phone or SMS.

If your order is being delivered to a workplace, please add the business name and operating hours to the delivery notes. While our drivers will endeavour to deliver between those times, we cannot guarantee a specific delivery time.

Please note: our delivery times may vary from week to week as routes change weekly and our customer base grows.

For an ETA of your delivery, give our office a call on (07) 3633 0708 only on the day of delivery itself. Because routes are finalised very late the night prior to delivery, we won’t know before this time.

What delivery notifications will I get for my Next Day Delivery?

The night before your order is due to arrive, you will receive an email with a tracking link, so you can keep an eye on the four-hour delivery window and follow your delivery’s progress.

If your delivery has been dropped off before 7am, you will receive an email to confirm its completion. Don’t worry – we won’t SMS you in the wee hours of the night!

Do I need to be home to receive delivery?

Nope, you don't need to be home to receive your delivery! Your fresh YF will be delivered in a water-resistant box with ice packs, which can hold a safe temperature for up to eight hours.

Note: This recommended timeframe is weather dependent and will decrease in warmer weather. Please ensure you refrigerate your items as soon as possible.

Your delivery will generally be left at your front door, gate, or office reception unless you have advised a specific location in the ‘delivery notes’ when placing your order.

Note: The delivery label on your esky has your name, address, and phone number visible. Should there be any dogs present at your delivery address, our drivers will leave your order in the safest place possible without entering the premises. The safety of our drivers is very important to us.

What if I live in a gated complex or high-rise building?

Please leave delivery notes with instructions on how to enter the complex (such as a code or buzzer), or if it’s okay to leave your order at the reception or front gate. If you haven’t left any specific instructions, our drivers will leave your order in the safest place possible.

Can I pick up my order directly from Youfoodz?

Sorry! We don’t currently offer this option.

I didn't receive exactly what I ordered.

The Youfoodz team is amazing at packing the tens of thousands of meals we send out each week, however, please email us or give us a call on (07) 3633 0708 if there are any issues with the order you've received.

We update our menu every 1–2 weeks, so if you are missing an item, it may no longer be available and may have been replaced with a different meal.

What if I have an issue with my order?

For any delivery or meal issues / feedback, please phone our customer service team on (07) 3633 0708 or send us an email via hungry@youfoodz.com within 7 days of receiving your order. Photos of the meal and / or delivery are needed to assist in our investigation. For minor complaints, a voucher code may be offered in lieu of a refund.

Does the new delivery box keep meals as cold as the styrofoam esky did?

Yes! In fact, we tested more than 100 different packaging combos to find this winner, which keeps temps colder and more consistent than ever before!

How do I recycle my delivery box & ice pack?

Our fancy schmancy Cooler Box is 100% water-resistant recyclable cardboard, so you can break it down and pop it in your recycling bin at home.

Our Thermoshield ice packs are recyclable once the gel is emptied, however kerbside recycling does differ from council to council, so please check your local council regulations as some small depots don’t have the equipment to separate flexibles.

When it comes to the bubble wrap lining, you can drop it at any soft plastics recycling point (most major supermarkets have this near the checkout for you to recycle plastic shopping bags). We're currently working on a fully kerbside recyclable bubble liner. Stay tuned!

Will you collect my used delivery box?

Unfortunately, we're unable re-use cardboard boxes and encourage you to recycle them responsibly at home.

Also, did you know you can reuse your ice packs? Cut them up individually for lunch bag ice bricks – genius!


What’s the difference between the previous ice packs and these new ‘pillow’ ice packs?

Just like our previous gel packs, the new packs are totally non-toxic and bonus: you can carefully cut them into individual squares to keep in your freezer and use in your Youfoodz lunch bag! 

Our Thermoshield ice packs are recyclable once the gel is emptied, however kerbside recycling does differ from council to council, so please check your local regulations.

What is Youfoodz doing to improve sustainability?

We launched our new Cooler Box after listening to ongoing customer feedback, and to ensure your foodz stay safer and colder for longer.

However, this box is not a long-term solution for us. We are fully committed to exploring solutions like plant-based packaging & reusable alternatives into the future. In fact, we have people dedicated to this right now!

We would love your input on how we can make YF more planet-friendly, so please let us know if you have any sustainability initiatives you would like us to consider.

I placed an order with the wrong address and it’s due tomorrow! Can I change it?

We need as much notice as possible for any updates to your order, as our routing is completed right after your order cut-off time, which you can find here.

Please contact Customer Care ASAP via web chat or 07 3633 0708 so we can look into making this change for you.

What happens if I need to cancel my order?

If you need to make changes to or cancel your order, you’ll need to do so prior to your delivery area cut-off time, which you can find here.

Please contact Customer Care ASAP via web chat or 07 3633 0708 so we can make this change for you!

Can I change my ‘Set & Forget’ recurring order for next day delivery?

Unfortunately not. However, you can always make changes to your recurring order or stop whenever you want! You’ll receive your usual recurring order reminder at 8am, two days before cutoff, for you to make these changes.


What is Youfoodz Weight Loss Refreshed?

Weight Loss Refreshed isn’t a diet, a challenge, or a cleanse. We‘ve made weight loss simple, with portion-controlled meals that are fresh, delicious and convenient and under 350 cals.

Our hope is to provide our customers with ready-made choices that make healthy eating the easiest option, helping you achieve health, wellness, and weight-loss goals.

What does Weight Loss Refreshed week look like on a plate?

Based on five meal occasions per day (breakfast, lunch, dinner, and two snacks), choose three main meals from 20+ portion-controlled, ready-made meals under 350 calories and 2 snacks under 175 cals. This is a guideline only – your individual calorie needs will vary depending on your own circumstances.

This program isn’t strict, you can still enjoy brunch with friends or your fave dessert. It’s all about everything in moderation!

Do I need to sign up to a Weight Loss Refreshed plan?

We continue our firm stance on NO lock-in contracts; you can order weekly or whenever you like! Or, you could set a recurring order to have your faves delivered to your door weekly, fortnightly, or monthly. 

What do you define as a ‘clean’ meal?

We define a clean Youfoodz meal as meals with less than 350 calories, and snacks with less than 175 calories.

Choosing 3 ‘clean’ YF meals and 2 ‘clean’ YF snacks will provide you with: approx. 1050 cal (3 meals) + approx. 350 cal (2 snacks) = approx. 1400 cal. 

This is a guideline only – your individual calorie needs will vary depending on your own circumstances.

All Youfoodz meals, including the ‘Clean’ meals are balanced with lean protein (meat and meat alternatives), healthy fats, and good quality carbohydrates (vegetables, healthy whole grains).

How much weight will I lose with Youfoodz?

Individual weight-loss results will vary. 

The World Health Organisation (WHO) recommends adults aged 18 to 64 should do at least 150 minutes of moderate-intensity aerobic exercise each week (about 30 minutes, five days a week).

How much weight should I lose?

Everyone’s goals are different and we strongly recommend you chat with your GP before embarking on any drastic weight-loss journeys.

We typically recommend a weight-loss goal of about 0.5 to 1kg per week – slow, steady, and safe weight loss is key for longer-term results.

Remember: if you’re adding in training (particularly strength training) you’ll gain muscle, so If you find you’re not hitting a 0.5 to 1kg weight-loss target, it might be because you’ve gained muscle mass.

Although this is a weight loss program, there are other ways to measure success. Tune into how you are feeling, do you have more energy? Are you feeling more confident? Take note of how your clothes feel, your waist measurements and whether you feel fitter, stronger and healthier. It’s not always about the number on the scales. 

Is Weight Loss Refreshed just about weight loss?

Not at all – it's for anyone looking to freshen up mealtimes, find a better balance on your plate, or reset after a period of indulgence. It's a great way to get yourself back on track and feel good.

Can I use a discount code with Weight Loss Refreshed?

Of course! As always, only one discount code can be applied per order.

Can I use the same payment methods with Weight Loss Refreshed?

Absolutely! You can continue with your credit card, one-touch payment, Paypal, Afterpay, or Zip.

How much energy do I need to maintain my weight?

As a general rule, the average Australian needs to consume about 2,000 cal to maintain their weight.

But everyone is different and daily energy requirements are influenced by weight, height, physical activity levels... the list goes on.

Energy needs also fluctuate daily as well. For example: if you do more activity on one day, your requirements will be higher compared to days when you’re not as active. Your energy requirements also vary depending on your lifestyle.

If you would like to work out your exact energy requirement we recommend you speak to your GP and/or dietitian.

How much energy do I need to achieve weight loss?

Weight loss for every individual is different, and as such, we recommend that you consult with your GP or a dietitian prior to commencing any weight loss to ensure it’s right for you! Typically, to achieve weight loss of 0.5 – 1kg per week, your calorie intake should be less than your daily energy target.

So, if your daily energy target is 2000 cal, to achieve a weight loss of about 0.5kg per week:

Daily energy = 2000 cal - 500 cal for weight loss = 1500 cal per day

(Average; individual requirements will vary)

What is a Calorie (cal)? 

A Calorie (cal) is a measure of energy. We can measure how much energy (cal) our bodies use and how much energy is in the food and drink that we consume.

Energy is also measured in kilojoules (kJ) and you might see this used sometimes. In Australia, we have largely transitioned to using kJs to express the energy our bodies need and the energy we get from food and drink.

Sometimes, though, energy is still expressed in cals and at Youfoodz we have opted to use cal as the preferred unit of measure.

1 cal = 4.2 kJ

What does a dietitian-backed healthy dinner plate look like?
  • Lean protein: a good portion is about ¼ plate or the size of your fist. Food sources: lean meat, skinless chicken, fish, eggs, legumes/lentils, tofu/tempeh
  • Healthy carbohydrates: aim for about ¼ plate or the size of your fist. Food sources: Quinoa, Buckwheat, Freekeh, brown rice, wholemeal pasta, whole grains, sweet potato, potato, carrot, corn, pumpkin.
  • Low starch vegetables: aim for at least ½ of your plate or two fists. Food sources: aim for a rainbow of colour - spinach, lettuce, kale, tomato, cucumber, cabbage… anything in season. Think: COLOUR!
  • Healthy fats: aim for 1-2 serves of healthy fats on your plate, where 1 serving is about 1 tbsp olive oil. Food sources: avocado, Extra Virgin Olive Oil, coconut oil, nuts, seeds, olives.
  • Pro tip: to watch your portions, try eating on a smaller dinner plate. You’ll automatically eat less!

    If you balance your meals using the above guidelines you won’t go hungry, your blood glucose levels will be stable (goodbye sugar spikes!), you’ll eat less with ease, and you’ll be well on your way to achieving your goals.


    - Individual weight-loss results may vary

    - Youfoodz should be used in conjunction with recommended exercise guidelines:

    The American College of Sports Medicine recommends at least 150 minutes of moderate-intensity aerobic exercise each week, i.e. 30 minutes of moderate-intensity activity, 5 days per week. (Metzl, J, The Science of Exercise, American College of Sports Medicine 2017 https://www.acsm.org/blog-detail/acsm-blog/2017/05/16/science-of-exercise accessed 17/12/2018)

    Results may also be influenced by how large and relaxed your “30” is. See above to check out our recommendations and guidelines for your 30.


    Ulen CG. et al Weight regain prevention. Clin Diab 2008; 26: 100.

    Metzl, J, The Science of Exercise, American College of Sports Medicine 2017 https://www.acsm.org/blog-detail/acsm-blog/2017/05/16/science-of-exercise accessed 17/12/2018

    https://www.eatforhealth.gov.au/food-essentials/frequently-asked-questions accessed 14/12/2018

    https://www.medibank.com.au/livebetter/be-magazine/wellbeing/calculate-daily-energy-requirement/ accessed 14/12/2018

    https://www.8700.com.au/ accessed 14/12/2018

    https://www.weightlossresources.co.uk/weight_loss/hunger-hormones.htm accessed 17/12/2018

    https://www.medscape.com/viewarticle/900356 accessed 17/12/2018