Where does Youfoodz deliver?
Youfoodz’ delivery network is Australia-wide. Head to our Delivery Areas page to check if we deliver to your postcode, by typing in your postcode or suburb.
We’re ever-growing and always looking to expand the network, so if we don’t currently deliver to your area, drop in your email address on the Delivery Areas page and we’ll see what we can do!
Sunshine Coast (Tuesday, Thursday & Saturday)
Brisbane (7 Days a week!)
Gold Coast (Monday, Wednesday & Friday)
Gold Coast West (Monday & Thursday)
Brisbane Rural (Wednesday & Friday)
Newcastle (Tuesday & Friday)
Central Coast (Tuesday & Friday)
Sydney (7 days a week!)
Sydney Rural (Thursday)
South Coast (Monday & Thursday)
Canberra (Monday, Wednesday & Friday)
Southern NSW (Wednesday & Friday)
Southwest NSW (Friday)
NSW Border (Saturday)
Melbourne (7 days a week!)
Melbourne Rural (Tuesday & Thursday)
Melbourne Provincial (Tuesday & Thursday)
Adelaide (Tuesday, Thursday & Saturday)
Perth (Monday, Wednesday, Thursday, Friday & Sunday)
Blue Mountains (Wednesday)
Does Next Day Delivery apply to my area?
Next Day Delivery is currently only available in select metro areas. You can check your delivery area, including your order cut-off times, here.
How much is delivery?
- Adelaide Metro - FREE
- Blue Mountains - FREE
- Border NSW - $10
- Brisbane Metro - FREE
- Brisbane Rural - FREE
- Cairns - $10
- Canberra - FREE
- Central Coast - FREE
- Darwin - $10
- Gold Coast - FREE
- Gold Coast NSW - FREE
- Mackay - FREE
- Melbourne Metro - FREE
- Melbourne Provincial - FREE
- Melbourne Rural - FREE
- Newcastle - FREE
- Perth - $20
- South Coast - FREE
- Southern NSW - FREE
- Southwest NSW - $10
- Sunshine Coast - FREE
- Sydney Metro - FREE
- Sydney Rural - FREE
- Tasmania - $8.95
- Townsville - $10
Please note: Our Free Delivery trial for Perth has now ended. There is a flat fee of $20 for all deliveries to WA.
When do I have to order by & when is delivery?
Weekly cut off times and delivery days differ depending on your location. Please refer to the Delivery Areas Page for the most up-to-date information.
What time will my order be delivered?
Darwin Deliveries start from approx 3pm (Friday)
Cairns Deliveries start from approx 10:30am (Wednesday)
Townsville Deliveries start from 10:00am (Wednesday)
Mackay Deliveries start from approx 6am (Thursday)
Sunshine Coast Deliveries start from approx 1:00am (Tuesday, Thursday & Saturday)
Brisbane Home Deliveries start from approx 12am, Business Deliveries start from 8am (7 Days a week!)
Gold Coast Home Deliveries start from approx 1am, Business Deliveries start from 8am (Monday, Wednesday and Friday)
Brisbane Rural Deliveries start from approx 6:30am (Wednesday & Friday)
Newcastle Deliveries start from approx 5am (Tuesday & Friday)
Central Coast Deliveries start from approx 5am (Tuesday & Friday)
Sydney Home Deliveries start from approx 12am, Business Deliveries start from 8am (7 days a week!)
Sydney Rural Deliveries start from approx 4am (Thursday)
South Coast Deliveries start from approx 5am (Monday & Thursday)
Canberra Deliveries start from approx 6am (Monday, Wednesday & Friday)
Southern NSW Deliveries start from approx 6am (Wednesday & Friday)
Southwest NSW Deliveries start from approx 6am (Wednesday & Friday)
NSW Border Deliveries start from approx 5am (Saturday)
Melbourne Home Deliveries start from approx 12am onwards, Business Deliveries start from 8am (7 days a week!)
Melbourne Rural Deliveries start from approx 6am (Tuesday & Thursday)
Melbourne Provincial Deliveries start from approx 6am (Tuesday & Thursday)
Adelaide Deliveries start from approx 8am (Tuesday, Thursday & Saturday)
Perth Deliveries start from approx 9am (Tuesday, Thursday and Saturday)
Blue Mountains Deliveries start from approx 5am (Wednesday)
If there are any major delays, we will always advise you via email, phone or SMS.
If your order is being delivered to a workplace, please add the business name and operating hours to the delivery notes. While our drivers will endeavour to deliver between those times, we cannot guarantee a specific delivery time.
Please note: our delivery times may vary from week to week as routes change weekly and our customer base grows.
For an ETA of your delivery, give our office a call on (07) 3633 0708 only on the day of delivery itself. Because routes are finalised very late the night prior to delivery, we won’t know before this time.
What delivery notifications will I get for my Next Day Delivery?
The night before your order is due to arrive, you will receive an email with a tracking link, so you can keep an eye on the four-hour delivery window and follow your delivery’s progress.
If your delivery has been dropped off before 7am, you will receive an email to confirm its completion. Don’t worry – we won’t SMS you in the wee hours of the night!
Do I need to be home to receive delivery?
Nope, you don't need to be home to receive your delivery! Your fresh YF will be delivered in a water-resistant box with ice packs, which can hold a safe temperature for up to eight hours.
Note: This recommended timeframe is weather dependent and will decrease in warmer weather. Please ensure you refrigerate your items as soon as possible.
Your delivery will generally be left at your front door, gate, or office reception unless you have advised a specific location in the ‘delivery notes’ when placing your order.
Note: The delivery label on your esky has your name, address, and phone number visible. Should there be any dogs present at your delivery address, our drivers will leave your order in the safest place possible without entering the premises. The safety of our drivers is very important to us.
What if I live in a gated complex or high-rise building?
Please leave delivery notes with instructions on how to enter the complex (such as a code or buzzer), or if it’s okay to leave your order at the reception or front gate. If you haven’t left any specific instructions, our drivers will leave your order in the safest place possible.
Can I pick up my order directly from Youfoodz?
Sorry! We don’t currently offer this option.
I didn't receive exactly what I ordered.
The Youfoodz team is amazing at packing the tens of thousands of meals we send out each week, however, please email us or give us a call on (07) 3633 0708 if there are any issues with the order you've received.
We update our menu every 1–2 weeks, so if you are missing an item, it may no longer be available and may have been replaced with a different meal.
What if I have an issue with my order?
For any delivery or meal issues / feedback, please phone our customer service team on (07) 3633 0708 or send us an email via firstname.lastname@example.org within 7 days of receiving your order. Photos of the meal and / or delivery are needed to assist in our investigation. For minor complaints, a voucher code may be offered in lieu of a refund.
Does the new delivery box keep meals as cold as the styrofoam esky did?
Yes! In fact, we tested more than 100 different packaging combos to find this winner, which keeps temps colder and more consistent than ever before!
How do I recycle my delivery box & ice pack?
Our fancy schmancy Cooler Box is 100% water-resistant recyclable cardboard, so you can break it down and pop it in your recycling bin at home.
Our Thermoshield ice packs are recyclable once the gel is emptied, however kerbside recycling does differ from council to council, so please check your local council regulations as some small depots don’t have the equipment to separate flexibles.
When it comes to the bubble wrap lining, you can drop it at any soft plastics recycling point (most major supermarkets have this near the checkout for you to recycle plastic shopping bags). We're currently working on a fully kerbside recyclable bubble liner. Stay tuned!
Will you collect my used delivery box?
Unfortunately, we're unable re-use cardboard boxes and encourage you to recycle them responsibly at home.
Also, did you know you can reuse your ice packs? Cut them up individually for lunch bag ice bricks – genius!
What’s the difference between the previous ice packs and these new ‘pillow’ ice packs?
Just like our previous gel packs, the new packs are totally non-toxic and bonus: you can carefully cut them into individual squares to keep in your freezer and use in your Youfoodz lunch bag!
Our Thermoshield ice packs are recyclable once the gel is emptied, however kerbside recycling does differ from council to council, so please check your local regulations.
What is Youfoodz doing to improve sustainability?
We launched our new Cooler Box after listening to ongoing customer feedback, and to ensure your foodz stay safer and colder for longer.
However, this box is not a long-term solution for us. We are fully committed to exploring solutions like plant-based packaging & reusable alternatives into the future. In fact, we have people dedicated to this right now!
We would love your input on how we can make YF more planet-friendly, so please let us know if you have any sustainability initiatives you would like us to consider.
I placed an order with the wrong address and it’s due tomorrow! Can I change it?
We need as much notice as possible for any updates to your order, as our routing is completed right after your order cut-off time, which you can find here.
Please contact Customer Care ASAP via web chat or 07 3633 0708 so we can look into making this change for you.
What happens if I need to cancel my order?
If you need to make changes to or cancel your order, you’ll need to do so prior to your delivery area cut-off time, which you can find here.
Please contact Customer Care ASAP via web chat or 07 3633 0708 so we can make this change for you!
Can I change my ‘Set & Forget’ recurring order for next day delivery?
Unfortunately not. However, you can always make changes to your recurring order or stop whenever you want! You’ll receive your usual recurring order reminder at 8am, two days before cutoff, for you to make these changes.