FAQ

YF PROMISE PRODUCT LARGE MEALS ORDERING PAYMENT DELIVERY

YF PROMISE

Best meals or it’s FREE

We have absolute confidence in providing the best ready-made meals in the southern hemisphere! That's why we’ve introduced our best meal guarantee.

We proudly guarantee our meals are the best available or they’re free! Why? Because you deserve better!

If you’re not satisfied with the quality of a meal, there are two options available:

  • If you’ve ordered online: Phone our customer service team on (07) 3633 0708 or send us an email via hungry@youfoodz.com within 7 days of receiving your order with a photo of the meal.
  • If you’ve purchased a meal from a stockist: Phone our customer service team on (07) 3633 0708 or send us an email via hungry@youfoodz.com with a photo of the meal within 7 days of purchasing your meal and our team will arrange it for you. Proof of purchase will be required.

    PRODUCT

    How long will my meals last for?

    Youfoodz meals have an average shelf life of seven to nine days in the fridge. We recommend eating any meals with fish within the first six days. Our Fruit Salad should be eaten within five days.

    For customers in Adelaide & Perth, please note the average meal shelf life is six to nine days, due to an extra day in refrigerated freight transport.

    Some meals and snacks have a longer shelf life. Always check the Use By date before consumption.

    How do the meals stay fresh?

    Youfoodz sources the freshest produce that is cooked, packaged and delivered straight to your door.

    We seal our meals using "Modified Atmosphere Packaging". Like vacuum sealing, this process removes oxygen from the meals and allows the product to stay fresh naturally for as long as possible.

    Can I freeze my Youfoodz meals?

    We offer fresh meals to ensure we present the best possible quality of food. Our meals can be frozen and will last for up to three months safely when frozen below -10 degrees Celsius. Please note: Freezing does affect the quality of most foods and may not result in the best eating experience.

    What happens if I have food allergies?

    Our chefs take the highest care to keep allergy-prone ingredients out of certain meals. However, they may still be present, as all of our products are produced in the same kitchen. We suggest checking the ingredient list for each meal thoroughly before consumption. Contact Customer Service if you’re still unsure.

    Do Youfoodz have any vegetarian meals?

    Yes! Have a look at our vegetarian options here.

    Do Youfoodz cater for specific dietary requirements?

    All of our meals are made and packed as described on our website. Unfortunately we are unable to take requests for custom ingredients or meals due to our large volume of production.

    Will I receive exactly what is shown in the images?

    Our meals are packed and portioned according to weight, which means the quantity/pieces may vary to the images.

    Will I get bored of the meals?

    We like to change things up at Youfoodz. Our creative chefs usually introduce a new meal every couple of weeks, so you'll always have something new to try!

    What are the Charity Protein Ballz?

    Youfoodz is donating $1 from every Coconut Charity Protein Ball to support cancer research. View the full charity ballz FAQs page here.

    Can I eat Youfoodz if I am pregnant or breastfeeding?

    Please consult with a medical professional if you are pregnant or breastfeeding, before commencing Youfoodz.

    LARGE MEALS

    Why has Youfoodz launched Large meals?

    Customers asked and we listened! We've had a lot of customer demand for a larger serve of our meals.

    How much larger are Youfoodz Large meals?

    All meals are 30% larger in size than the original dish. All elements of the meal are equally 30% larger; the only exception are the sachets, which remain the same size.

    Which meals are available in larger sizes?

    We currently have six meals in both a 'regular' size and Large portion: Nonna’s Spaghetti Bolognese, Hearty Lentil Bolognese, Beef Fried Rice & Wasabi Mayo, Slow-cooked Lamb Shanks, Clean Chicken & Sweet Potato Mash, and Clean Paprika Chicken.

    Do Large meals require a longer heating time?

    Depending on your microwave, they may take longer than 2 minutes. Please heat until hot.

    ORDERING

    How do I order?

    Simply browse our menu, add individual meals or meal plans to your shopping cart, and head to the checkout when you’re ready – you can purchase with a credit card, Afterpay, or PayPal!

    Is there an app for that?

    App-iness is just a click away! Download our App, available on iOS and Android for a more streamlined and even faster checkout experience!

    Can I buy Youfoodz in store?

    You can also buy Youfoodz meals and snacks from more than 3,000+ retail outlets Australia wide – find your closest retailer on our Local Stockist page. If you’re hungry for a particular meal, our Customer Service team can check what’s in stock or when Youfoodz deliveries arrive at your local YF retailer.

    Is there a minimum order?

    Because Youfoodz is a premium product, we do have a minimum spend of $49 per order to facilitate home delivery with no contracts.

    Can I repeat my order?

    It’s also now even easier to ‘set and forget’ your order – check out our recurring orders FAQs page for more details.

    When do I have to order by & when is delivery?

    Weekly cut-off times and delivery days vary depending on your location. Please check our Delivery Areas page for the most up-to-date information.

    Do I need to sign up to a contract?

    We have a NO lock-in contracts. That means you can order weekly or whenever you like. Taste the freedom!

    What happens if I place an order after cut off?

    We will always do our best to process your order for the next available delivery day.

    It's important to let us know in your delivery notes if you’d specifically like your order to be delivered the following week.

    Please note: we do not typically deliver outside of our standard delivery days.

    PAYMENT

    How do I pay?

    At the online checkout, you’ll be asked to enter your payment details – we accept Visa, Mastercard & Amex debit/credit cards, as well as PayPal. You can also order now and pay later with four equal fortnightly instalments using Afterpay. Find out all you need to know about shopping with Afterpay here.

    Note: While ApplePay is available as a payment option on the App, payment via PayPal or Afterpay isn’t available on the App just yet.

    What if my payment is declined?

    You’ll receive a notification on the checkout page that your payment has declined.

    If payment fails on a recurring order, your order won’t be processed and you’ll receive an email notification letting you know your payment has failed. You’ll need to go back online and restart the recurring order process again by placing a new order and order frequency. See our recurring orders FAQs for more details.

    Can I Afterpay my Youfoodz order?

    Yes! You can eat now and pay later. Find out more info on our Afterpay page.

     

    DELIVERY

    Where does Youfoodz deliver?

    Youfoodz’ delivery network is Australia-wide. Head to our Delivery Areas page to check if we deliver to your postcode, by typing in your postcode or suburb.

    We’re ever-growing and always looking to expand the network, so if we don’t currently deliver to your area, drop in your email address on the Delivery Areas page and we’ll see what we can do! 

    • Darwin (Friday)
    • Cairns (Wednesday)
    • Townsville (Wednesday)
    • Mackay (Thursday)
    • Sunshine Coast (Tuesday and Thursday)
    • Brisbane (7 Days a week!)
    • Gold Coast (Monday, Wednesday and Friday)
    • Brisbane Rural (Wednesday and Friday)
    • Newcastle (Tuesday and Friday)
    • Central Coast (Tuesday and Friday)
    • Sydney (7 days a week!)
    • Sydney Rural (Thursday)
    • South Coast (Monday & Thursday)
    • Canberra (Monday, Wednesday & Friday)
    • Southern NSW (Wednesday & Friday)
    • Southwest NSW (Wednesday & Friday)
    • NSW Border (Saturday)
    • Melbourne (7 days a week!)
    • Melbourne Rural (Tuesday and Thursday)
    • Melbourne Provincial (Tuesday and Thursday)
    • Adelaide (Tuesday, Thursday & Saturday)
    • Perth (Tuesday, Thursday and Saturday)
    • Blue Mountains (Wednesday)

    Delivery schedules

    Sydney, Brisbane, and Melbourne Metro receive deliveries seven days a week, while regional areas (including all Western Australia, South Australia, and the Northern Territory stores) receive deliveries between one and three days a week.

    Check the delivery schedule to see when your area can receive deliveries. 

    To find out more about our Christmas delivery schedules, click here.

    Lead time

    Depending on your region, we require two to five days lead time to process all orders and deliver stock. We’ve established cut-off days for when orders need to be placed to ensure they arrive on their desired delivery day.

    E.g. If a Brisbane Metro store wishes to receive stock on a Wednesday, an order must be placed by midnight, Monday. 

    Cut-off times

    Orders made from QLD, NSW, ACT, VIC, SA, and NT must be made by 12am (midnight), while Western Australia orders have a 11pm cut-off time for the next delivery day.

    Check your delivery area
    Check if we deliver to your suburb here.

    We are an ever-growing company always looking to expand! If we don't currently deliver to your area, email us with your contact details and postcode and we'll see what we can do!

    How much is delivery?
    • Adelaide Metro - FREE
    • Blue Mountains - FREE
    • Border NSW - $10
    • Brisbane Metro - FREE
    • Brisbane Rural - FREE
    • Cairns - $10
    • Canberra - FREE
    • Central Coast - FREE
    • Darwin - $10
    • Gold Coast - FREE
    • Gold Coast NSW - FREE
    • Mackay - FREE
    • Melbourne Metro - FREE
    • Melbourne Provincial - FREE
    • Melbourne Rural - FREE
    • Newcastle - FREE
    • Perth - $20
    • South Coast - FREE
    • Southern NSW - FREE
    • Southwest NSW - $10
    • Sunshine Coast - FREE
    • Sydney Metro - FREE
    • Sydney Rural - FREE
    • Townsville - $10
    When do I have to order by & when is delivery?

    Weekly cut off times and delivery days differ depending on your location. Please refer to the Delivery Areas for the most up-to-date information.

    What time will my order be delivered?
    • Darwin Deliveries start from approx 3pm (Friday)
    • Cairns Deliveries start from approx 7:30am (Wednesday)
    • Townsville Deliveries start from 10:00am (Wednesday)
    • Mackay Deliveries start from approx 6am (Thursday)
    • Sunshine Coast Deliveries start from approx 4am (Tuesday and Thursday)
    • Brisbane Home Deliveries start from approx 4am, Business Deliveries start from 8am (7 Days a week!)
    • Gold Coast Home Deliveries start from approx 4am, Business Deliveries start from 8am (Monday, Wednesday and Friday)
    • Brisbane Rural Deliveries start from approx 6:30am (Wednesday & Friday)
    • Newcastle Deliveries start from approx 5am (Tuesday & Friday)
    • Central Coast Deliveries start from approx 5am (Tuesday & Friday)
    • Sydney Home Deliveries start from approx 4am, Business Deliveries start from 8am (7 days a week!)
    • Sydney Rural Deliveries start from approx 4am (Thursday)
    • South Coast Deliveries start from approx 5am (Monday & Thursday)
    • Canberra Deliveries start from approx 6am (Monday, Wednesday & Friday)
    • Southern NSW Deliveries start from approx 6am (Wednesday & Friday)
    • Southwest NSW Deliveries start from approx 6am (Wednesday & Friday)
    • NSW Border Deliveries start from approx 5am (Saturday)
    • Melbourne Home Deliveries start from approx 4am, Business Deliveries start from 8am (7 days a week!)
    • Melbourne Rural Deliveries start from approx 6am (Tuesday & Thursday)
    • Melbourne Provincial Deliveries start from approx 6am (Tuesday & Thursday)
    • Adelaide Deliveries start from approx 8am (Tuesday, Thursday & Saturday)
    • Perth Deliveries start from approx 7am (Tuesday, Thursday and Saturday)
    • Blue Mountains Deliveries start from approx 5am (Wednesday) 

    If there are any major delays, we will always advise you via email, phone or SMS.

    If your order is being delivered to a workplace, please add the business name and operating hours to the delivery notes. While our drivers will endeavour to deliver between those times, we cannot guarantee a specific delivery time.

    Please note: our delivery times may vary from week to week as routes change weekly and our customer base  grows.

    For an ETA of your delivery, give our office a call on (07) 3633 0708 only on the day of delivery itself. Because routes are finalised very late the night prior to delivery, we won’t know before this time.

    Do I need to be home to receive delivery?

    You don't need to be home to receive your delivery as our products are delivered in a polystyrene box with ice packs, which can hold a safe temperature for up to eight hours.

    Note: This recommended timeframe is weather dependant and will decrease in warmer weather. Please ensure you refrigerate your items as soon as possible.

    Your delivery will generally be left at your front door or gate unless you have advised a specific location in the delivery notes when placing your order.

    Should there be any dogs present at your delivery address, our drivers will leave your order in the safest place possible without entering the premises. The safety of our drivers is very important to us.

    What if I live in a gated complex or high-rise building?

    Please leave delivery notes with instructions on how to enter the complex (such as a code or buzzer), or if it’s okay to leave your order at the reception or front gate. If you haven’t left any specific instructions, our drivers will leave your order in the safest place possible.

    Can I pick up my order directly from Youfoodz?

    Sorry! We don’t currently offer this option.

    I didn't receive exactly what I ordered.

    The Youfoodz team is amazing at packing the tens of thousands of meals we send out each week, however please email us or give us a call on (07) 3633 0708 if there are any issues with the order you've received.

    We update our menu every 1-2 weeks, so if you are missing an item, it may no longer be available and may have been replaced with a different meal.

    What if I have an issue with my order?

    For any delivery or meal issues / feedback, please phone our customer service team on (07) 3633 0708 or send us an email via hungry@youfoodz.com within 7 days of receiving your order. Photos of the meal and / or delivery are needed to assist in our investigation. For minor complaints, a voucher code may be offered in lieu of a refund. 

    How do I recycle my delivery box & icepack?

    Our wonderful delivery crew can pick up your empty box and ice packs if you leave them out on your next delivery day, provided there is room in the truck for them to do so. If your YF boxes are not being collected, please contact Customer Service.

    What is the cancellation policy?

    If you need to make changes to or cancel your order, you’ll need to do so prior to your delivery area’s cut-off time. Please contact Customer Service to discuss your situation.

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