FAQs - Recurring Orders

  1. How do I set up a recurring order?

Using the website, place an order as normal. When you’re ready to select your delivery day, there will also be a button to let you select how often you want your meals delivered - ‘Just this once’, ‘Weekly’, ‘Fortnightly’ or ‘Monthly’.

 

  1. How to modify a recurring order?

Once your recurring order has been set up, you can modify it at any time before the cutoff by logging into your account. Once logged in, you’ll see a ‘Manage recurring order’ link under ‘My account’ in the header menu. Or you can view your order history - your current recurring order will be front and centre, and you can follow the prompts to update the delivery date, or add or remove menu items.

 

  1. When does payment come out?

The first payment comes out immediately following placing the order but the continuing payments will depend on your delivery day and zone. If you would like to find out when your future payments will be taken, just give our Customer care team a call on (07) 3633 0708. 

 

  1. Can I add a discount code to a recurring order?

Discount codes can only be added to your initial order.

Any applied discount codes will apply to future recurring orders, as long as the discount is still valid (i.e. it hasn’t expired, and the customer is still allowed to it).

 

  1. How do I change my bank card details for the recurring order?

You will need to cancel your current recurring order and place a new order using your new card. 

 

  1. What happens if an item on my recurring order is no longer available? 

When a meal is removed from the Youfoodz menu, we will automatically replace it with a similar meal. 

 

  1. How do I change the delivery date?

Log into your account on our website, manage recurring order and change delivery date. Please note, if your modification period has passed, any changes you make will not process until the following order. 

 

  1. How long do I have to edit the order?

Your order can be updated any time before the cutoff time. Cutoff times vary for different delivery zones - you will receive an email reminding you of your upcoming order. At the bottom of that email you’ll be able to see the cutoff date for your setup.

 

  1. What happens if my payment fails?

Your order will not be processed and you will receive an email notification letting you know your payment has failed. You will need to create yourself a new recurring order to reinstate this. 

 

  1. How do I change the address on a recurring order?

Unfortunately our current system can’t update the delivery address on an existing recurring order. You will have to cancel your order and create a new one with the updated delivery address.

 

  1. How do I cancel my recurring order?

To cancel your order, log into your account and head to My account where you will see “Manage Recurring Orders”. You will then be able to select "Cancel Recurring Order". You will need to make sure this is done within your modification period before the order begins processing.

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