Terms & Conditions

Introduction

Youfoodz regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Youfoodz users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Customer Care Team at Youfoodz on +61 (07) 3633 0708 or email hungry@youfoodz.com.

 

Meal Orders

Meal Orders placed and paid for, are for one (1) menu only and do not rollover to the following week, unless stated by the Customers.

When you purchase a product or service from us, we may request certain personal identifiable information from you. You may be required to provide contact information (such as name, email, and delivery address) and financial information (such as credit card number, expiration date and ccv).

We use this information for billing purposes and order clarification. If we have trouble processing an order, we will use this information to contact you.

When responding “ROLLOVER" to our SMS system, Youfoodz has gained permission to place an order on the customers behalf and take payment via Braintree or PayPal Australia. All details are secure & Youfoodz will simply process the customers previous order in the system. Youfoodz also has weekly menu changes so all removed meals will be replaced with a meal similar to that dish.

 

Promotions & Giveaways

Youfoodz weekly promotions and giveaways may include free items in deliveries, discounts, or gifts with purchase. Promotions generally end at MIDNIGHT each Wednesday. Youfoodz reserves the right to amend promotion duration at any time without notice.  

Discounted meals, snacks, juices, or meal plans will return to their original RRP once the promotion has concluded. Refunds or extra items will not be issued for orders placed outside the advertised promotion dates or delivery dates.  

All start and end dates for online promotions and offers are based on Brisbane local time (AEST). 

 

Allergies & Pregnancy Related

Youfoodz strongly suggests that you consult your Doctor prior to consuming Youfoodz.

It is the Customers responsibility to refer to the Nutritional Panel and Ingredients of each meal before purchase. While Youfoodz takes all due care to keep allergy prone ingredients out of certain meals, please be aware they may still be present.



Youfoodz accepts no liability to any allergic reaction by a Customer as a result of consuming a Youfoodz meal/product - this also applies to expecting mothers.

 

Delivery Policy

After ordering online, you will receive an email confirmation from Youfoodz containing your order details to the email address used to place the order. 

Our current delivery areas be found at Delivery Areas.

To find out if we deliver to your area, input your post code on the Delivery Areas page or contact Customer Care on (07) 3633 0708

Delivery addresses may not be altered once an Order has been placed.

You cannot alter your set delivery day for your area and must adhere to the company delivery schedule.

Customers will receive one delivery per order and the delivery addresses and days cannot be altered.

Youfoodz cannot give or adhere to a request for a specific delivery time.

Youfoodz accepts no liability for the loss or deterioration of any goods once they have been delivered in accordance with the Customer delivery instructions and our terms and conditions. Youfoodz will not be held liable for any financial or physical damages of any kind.

Youfoodz will not replace or provide a refund for any meals ordered by the customer by mistake. Customers must notify Youfoodz if they have received an incorrect meal or are missing a meal within 24 hours of delivery by phone on (07) 3633 0708. Missing meal items will be either refunded to the customer by the same payment method used initially or a coupon code will be created to be used with the customers next order.

Failure to comply with these policies will result in no replacement meal, refund or credit.

 

Delivery Days & Cut Off Times

Weekly cut off times and delivery days differ depending on your location. Please refer to the Delivery Areas.

    Youfoodz reserves the right to change or alter delivery days and cut off periods without notice.

     

    Discount Code Usage 

    Youfoodz will honour discount codes supplied directly to customers by Youfoodz only. Discount code are to be used for their intended purpose only.

    Youfoodz reserves the right to refuse and cancel any orders that have used a discount code incorrectly, outside it’s intended purpose, or that has not been supplied directly to the customer by Youfoodz.

    Only one discount code may be used per online transaction. Online discounts for Youfoodz.com cannot be used in store.

     

    Promotional and Discount Vouchers

    Purchased gift vouchers can be redeemed as per the voucher terms and conditions and are currently only able to used at Youfoodz.com, and not in any Youfoodz retail stockist. Youfoodz standard gift card expiry is 6 months.

    If a discount or promotional voucher is purchased, where the terms and conditions of use have not been adhered to, Youfoodz will not refund and accepts no responsibility.

    By purchasing a gift voucher from Youfoodz.com, you hereby accept the Youfoodz terms and conditions contained within this document.

    Gift Vouchers cannot be used in conjunction with any other discount codes.

     

    Refund & Returns Policy

    The Return & Refunds Policy covers refused and returned orders due to system error, customer error, and/or driver inability to safely and correctly deliver an order.

    This refund policy does not apply to goods which have been opened, used or damaged after delivery, or if any attempt has been made to alter the product. 

    If for any reason you receive a delivery in error, you must contact Customer Care on (07) 3633 0708 within six (6) hours to organise re-collection of that order. All products and orders must be returned in their original condition. 

    Failure to contact Youfoodz within the designated time will deem the goods spoiled and your acceptance of the delivery, which you will be charged for.

     

    Youfoodz will refund payment in the event that there is a confirmed error on our end and/or you have been incorrectly charged.

    All products and orders must be returned in their original condition. 

    Customers bare all costs associated with the refusal and return of any order if there is no fault on the part of Youfoodz.

    Failure to adhere to the terms and conditions of Youfoodz will prohibit any refunds or credits being issued to the Customer. Youfoodz will not be held liable to any financial or physical damages of any kind.

    For any delivery or meal issues or feedback, please contact our customer service team on (07) 3633 0708 or send email hungry@youfoodz.com within 7 days of receiving your order.

    Photos of the meal and / or delivery are required to assist in our investigation. For minor complaints, a voucher code will be offered in lieu of a refund. 

     

    Collection of Information

    In order to use the Youfoodz website, we may require information from you in order to provide the best service possible.

    All correspondence may also be collected and stored, particularly in regard to the service, support and accounts, including email and phone calls.

    Any information collected by Youfoodz is collected via correspondence from you. This may be via the telephone, email, mail, fax or directly through our website and through interaction with the Youfoodz team.

     

    Use of Collected Information

    Any details collected from a Youfoodz customer is required in order to provide you with our products and services, including a high level of customer service.

    Correspondence is recorded in order to provide service references, and to assist in our team development and training.

     

    Storage of Collected Information

    The security of your personal information is important to us. 

    When Credit Card details are collected, we simply pass them onto our Braintree provider in order to be processed as required. We never permanently store complete Credit Card details.

    We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

    If you have any questions about security on our Website, you can email us at hungry@youfoodz.com.

     

    Access to Collected Information

    If your personal identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at hungry@youfoodz.com.

    • An individual customer enters their account details. 
    • Account balances are not transferable to another party.

    All fees stated for Meals are inclusive of GST only. Accounts for paid orders are classed as a once-off transaction between the Account holder and Youfoodz. 

    Full meal payment must be made by the Account holder via Braintree, the company responsible for facilitating the direct debit payment system on behalf of Youfoodz in accordance with the Youfoodz terms and conditions or via PayPal Australia. 

    There are no additional establishment or transactional fees charged to Youfoodz customers for use of Mastercard, Visa, AMEX or Diners Club with Braintree or PayPal.

    The Customer must have sufficient funds or credit available at the time of each transaction. Transactions for meal payments are one off for the menu ordered. 

    If you do not have sufficient funds available at the time of the transaction the menu will not be submitted for the next scheduled delivery day.

    After ordering online, you will receive an email confirmation from Youfoodz containing your payment details (if you have provided the correct email address). There will be no refunds where the Customer has not adhered to the payment terms and policy of Braintree or PayPal Australia.

     

    Quick Checkout

    By turning on Quick Checkout you’re giving permission for Youfoodz to securely store your credit card details to enable a faster transaction for your future orders. The security of your personal information is important to us.

    When credit card details are collected, we simply pass them onto our secure payment gateway, Braintree, in order to be processed as required.

    We never permanently store complete credit card details. We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

     

    Communications

    Youfoodz uses personally identifiable information for essential communications, such as Emails, SMS, accounts information, and Customer service details.

    We may also use this information for other purposes, including some promotional Emails, SMS order reminders, newsletters and offers.

    If at any time you do not wish to receive such correspondence, you can request to be removed from any mailing lists by unsubscribing or emailing us at hungry@youfoodz.com

    We do not collect your personal information for any third party agent/service providers not related directly to Youfoodz. 

     

    Third Parties

    Youfoodz may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

    Youfoodz does not share any information with third parties for any unknown or unrelated uses.

     

    Legal

    We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website, then information will be released. 

     

    Links

    Links on the Youfoodz site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of www.youfoodz.com & https://www.youfoodz.com.au. 

     

    Cancellation Policy

    Due to the nature of our business Youfoodz requires a minimum notice of 48 hours prior to order cut off mentioning your intention to cancel your order. This must be done by calling our Customer Care Team on +61 (07) 3633 0708

     

    Changes to Privacy Policy

    If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

    We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

    Terms & Conditions - 2 Free Meals Promotion

    Terms & Conditions - Minimum Spend Offer

    Terms & Conditions - Gold Member

    Terms & Conditions - Platinum Member 

     

    A World of Flavour Winners 

    Australia - Jodie E, WA 
    Italy - Lynsey M, VIC 
    Thailand - Thomas M, NSW
    Mexico - Emma P, QLD 
    USA - Frances B, VIC 
    Japan - Anthony N, SA

     

    Enquiries

    Any enquiries regarding the Youfoodz Terms and Conditions should be directed by email to hungry@youfoodz.com or by telephone on +61 (07) 3633 0708.

    Last Updated 15/10/18

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